All cancellations must be made by phone or e-mail to email@example.com. The date that Adelaar receives the cancellation of the booking will be the date used to determine the cancellation penalty.
- For cancellations more than 90 days prior to departure: we apply the deposit toward a future departure, within the next 12 months. If the guest does not wish to reschedule, the deposit is forfeited.
- Cancellations between 90 and 60 days prior to departure: we apply the full amount toward a future departure, within the next 12 months. If the guest does not wish to reschedule, the full amount is forfeited.
- Cancellations less than 60 days before departure, there is no refund.
A guest who has booked into an Adelaar trip, and who wishes to cancel, has the option to substitute another person (not already scheduled on the trip) into his space to avoid the cancellation penalty. Passenger substitution will be allowed up to 5 days prior to departure.
Adelaar will not refund any money to guests who fail to show for boarding on the trip departure date, whether this is due to missed airline connections or from the lack of proper paperwork required to enter the country, or any other reason. If an airline connection is missed, Adelaar will make all efforts to arrange that the guest can join the Adelaar at some point in the itinerary. However, the cost to do so (airfare, small boat transport to Adelaar, or any other cost involved) is solely the responsibility of the guest.
If the guest interrupts or cuts short a trip for any reason, Adelaar is not liable to refund any money to the guest. In cases of emergency such as personal illness or accident, Adelaar will assist in all necessary arrangements for the guest’s return travel. However, the cost of this is to be borne solely by the guest.
Cancellations from Adelaar due to guest’s circumstances
Adelaar reserves the right to cancel a booking if actions on the guest’s part give justifiable cause to do so. In such instance Adelaar will not refund any payments already made. Adelaar will not be liable for any other costs the client might have in conjunction with this booking.
Cancellation due to Force Majeure & Acts of God
Adelaar does not offer any refunds in the event of Force Majeure (i.e. wars, riots, strikes, acts of terrorism, man-made epidemics) and Acts of God (i.e. natural disasters, epidemics). In the event of this happening, Adelaar will contact the guest as soon as possible to communicate re-scheduling options. No refund will be foreseen. In the event of a cancellation, Adelaar will not be held responsible for any related costs (i.e. flights, hotels, or any other such costs) the client might have in conjunction with this trip.
Please note that guests are strongly advised to have valid diving, travel and cancellation insurance.