Terms & Conditions
Adelaar reserves the right to change the itinerary during a trip for any reason it deems necessary (i.e. due to sea and weather conditions, harbor closures, or in the event that the captain feels the safety of the ship and/or the guests are in jeopardy). In the unlikely event of an unexpected change of embarkation or disembarkation harbor, Adelaar will provide assistance with logistics to assure that guests are routed to the original point, but will not cover any associated costs.
Individual cabin space, as well as full boat private charters can be booked, either through your travel agent or direct with us, by email. Once we have confirmed your booking, you will be required to fill out our passenger information sheet, and send us a copy of your passport and your diving insurance. This passport copy is a mandatory requirement from the Indonesian Harbor Authorities for our harbor clearance.
A deposit of EUR 500 per person must be paid to secure a booking. A deposit of EUR 4000 is due to secure a full boat private charter. This deposit is not refundable in the event of a later cancellation.
The full balance is due 60 days prior to departure. If the reservation is made less than 60 days prior to departure, the full payment will be due immediately. For full boat private charters, the full balance is due 90 days prior to departure.
Any bank fee related to credit card/online payment or bank transfer, will be at the client’s/tour operator’s discretion.
Group bookings that deviate from our published cruise itinerary or to another destination, will be subject to the following additional terms and conditions:
- A repositioning fee & extra harbor costs will be added to the total cost of the cruise depending on embarkation and disembarkation ports.
Cruise price includes
- All accommodation onboard the vessel
- Harbor Fees (Komodo & Alor cruises only, extra harbor fees can be added for custom itineraries)
- All meals and snacks, soft drinks, juices, coffee, tea and drinking water
- Tanks, weights, and weight belts
- Use of kayaks, stand up paddles and all facilities onboard
- Internet connection within a limit
- Experienced Divemaster
Cruise price does not include
- Transfers to and from the harbor, except as specified in the itinerary as included
- Komodo National Park fees, Moyo & Satonda Reserve fees
- Rental equipment
- Beer or alcoholic beverages
All cancellations must be made by phone or e-mail to email@example.com. The date that Adelaar receives the cancellation of the booking will be the date used to determine the cancellation penalty.
Cancellation penalties for individual bookings
- With any cancellation the deposit is forfeited.
- Cancellation less than 60 days prior to departure: you are responsible for 100% of the individual cruise price. Therefore no refund is foreseen.
Cancellation penalties for full boat private charters
- With any cancellation the deposit is forfeited.
- Cancellations less than 90 days prior to departure: you are responsible for 100% of the group charter price. Therefore no refund is foreseen.
A guest who has booked into an Adelaar trip, and who wishes to cancel, has the option to substitute another person (not already scheduled on the trip) into his space to avoid the cancellation penalty. Passenger substitution will be allowed up to five days prior to departure.
Adelaar will not refund any money to guests who fail to show for boarding on the trip departure date, whether this is due to missed airline connections or from the lack of proper paperwork required to enter the country, or any other reason. If an airline connection is missed, Adelaar will make all efforts to arrange that the guest can join the Adelaar at some point in the itinerary. However, the cost to do so (airfare, small boat transport to Adelaar, or any other cost involved) is solely the responsibility of the guest.
If the guest interrupts or cuts short a trip for any reason, Adelaar is not liable to refund any money to the guest. In cases of emergency such as personal illness or accident, Adelaar will assist in all necessary arrangements for the guest’s return travel. However, the cost of this is to be borne solely by the guest.
Cancellations from Adelaar due to guest’s circumstances
Adelaar reserves the right to cancel a booking if actions on the guest’s part give justifiable cause to do so. In such instance Adelaar will not refund any payments already made. Adelaar will not be liable for any other costs the client might have in conjunction with this booking.
Cancellation from guest(s) due to Force Majeure & Acts of God
Adelaar does not offer any refunds in the event of Force Majeure (i.e. wars, riots, strikes, acts of terrorism, man-made epidemics) and Acts of God (i.e. natural disasters, epidemics).
Cancellations from Adelaar due to Force Majeure and Acts of God
Adelaar reserves the right to cancel a trip for reasons of Force Majeure (i.e. war, riots, strikes, terrorism, epidemics, etc.) or Acts of God (i.e. natural disasters). In the event of this happening, Adelaar will contact the guest as soon as a decision has been made to cancel the departure and no refund will be foreseen. In the event of a cancellation, Adelaar will not be held responsible for any related costs (i.e. flights, hotels, or any other such costs) the client might have in conjunction with this trip.
Please note that guests are strongly advised to have valid diving, travel and cancellation insurance.
In case of substantial increase of fuel & harbor costs as well as currency fluctuations, Adelaar reserves the right to increase the price up until 61 days prior to departure.
Adelaar is not responsible for any compensation for any damage that results from illness, personal injuries or death which may be sustained while on any portion of the trip, whether this is due to the ownership, maintenance, use, operation or control of any vehicle (aircraft, automobile, bicycle, boat, or any other conveyance used in carrying out these trips).
Adelaar assumes no liability for any damage whatsoever, caused by failure or delay, irregularities, acts or omissions that have been provided by owners, operators or public carriers, even if the service was for and on behalf of Adelaar.
Adelaar shall not be held responsible for any injury to person (whether or not resulting in death) arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage.
In the case of a medical problem or injury occurring during the trip, either on board or on shore, which results in costs for medical care, evacuation or repatriation, the responsibility for payment of these costs belongs solely to the passenger.
All divers must complete a liability release waiver prior to diving.
Upon payment of the deposit as a diver, the client certifies that he/she does not have a mental or physical disability that would make him/her unable to safely take part in the dive program during the trip.
Upon payment of the deposit, the client also certifies that he/she has the diving experience to take part in the dive program and agrees to follow the instructions of the dive guide/instructor during the trip.
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