Adelaar reserves the right to change the itinerary during a trip for any reason it deems necessary (i.e. due to sea and weather conditions, harbor closures, or in the event that the captain feels the safety of the ship and/or the guests are in jeopardy). In the unlikely event of an unexpected change of embarkation or disembarkation harbor, Adelaar will provide assistance with logistics to assure that guests are routed to the original point, but will not cover any associated costs.
Individual cabin space, as well as full boat private charters can be booked, either through your travel agent or direct with us, by email. Once we have confirmed your booking, you will be required to fill out our passenger information sheet, and send us a copy of your passport and your diving insurance. This passport copy is a mandatory requirement from the Indonesian Harbor Authorities for our harbor clearance.
A deposit of 25% per person must be paid to secure a booking. This deposit is not refundable in the event of a later cancellation.
The full balance is due 90 days prior to departure. If the reservation is made less than 90 days prior to departure, the full payment will be due immediately.
Any bank fee related to credit card/online payment or bank transfer, will be at the client’s/tour operator’s expense.
All cancellations must be made by phone or e-mail to firstname.lastname@example.org. The date that Adelaar receives the cancellation of the booking will be the date used to determine the cancellation penalty.
Cancellations more than 90 days before departure, there is no refund of the deposit.
Cancellations less than 90 days prior to departure there is no refund, and the full payment is forfeited as a cancellation penalty.
A guest who has booked into an Adelaar trip, and who wishes to cancel, has the option to substitute another person (not already scheduled on the trip) into his space to avoid the cancellation penalty. Passenger substitution will be allowed up to 5 days prior to departure.
Adelaar will not refund any money to guests who fail to show for boarding on the trip departure date, whether this is due to missed airline connections or from the lack of proper paperwork required to enter the country, or any other reason. If an airline connection is missed, Adelaar will make all efforts to arrange that the guest can join the Adelaar at some point in the itinerary. However, the cost to do so (airfare, small boat transport to Adelaar, or any other cost involved) is solely the responsibility of the guest.
If the guest interrupts or cuts short a trip for any reason, Adelaar is not liable to refund any money to the guest. In cases of emergency such as personal illness or accident, Adelaar will assist in all necessary arrangements for the guest’s return travel. However, the cost of this is to be borne solely by the guest.
Cancellations from Adelaar due to guest’s circumstances
Adelaar reserves the right to cancel a booking if actions on the guest’s part give justifiable cause to do so. In such instance Adelaar will not refund any payments already made. Adelaar will not be liable for any other costs the client might have in conjunction with this booking.
Cancellation due to Force Majeure & Acts of God
Adelaar does not offer any refunds in the event of Force Majeure (i.e. wars, riots, strikes, acts of terrorism, man-made epidemics) and Acts of God (i.e. natural disasters, epidemics). In the event of this happening, Adelaar will contact the guest as soon as possible to communicate re-scheduling options. No refund will be foreseen. In the event of a cancellation, Adelaar will not be held responsible for any related costs (i.e. flights, hotels, or any other such costs) the client might have in conjunction with this trip.
Please note that guests are strongly advised to have valid diving, travel and cancellation insurance.
Wir haben unser Bestes getan, um unsere Preise genau zu berechnen, um die kleinen Schwankungen der Barrel-Preise zu berücksichtigen. Sollte der Ölpreis jedoch dramatisch steigen, behalten wir uns das Recht vor, einen Treibstoffzuschlag zu bestehenden Fahrten hinzuzufügen.
Der Treibstoffzuschlag ist gegebenenfalls an Bord zu entrichten.
Wenn der Preis für ein Barrel Rohöl (Brent) auf mehr als 100 USD steigt, wird eine zusätzliche Gebühr von 10 EUR pro Gast und Nacht erhoben.
Wenn der Preis für ein Barrel Rohöl (Brent) auf mehr als 120 USD steigt, wird eine zusätzliche Gebühr von 12 EUR pro Gast und Nacht erhoben.
Steigt der Preis für ein Barrel Rohöl (Brent) auf mehr als 150 USD, wird eine zusätzliche Gebühr von 15 EUR pro Gast und Nacht erhoben.
Bei erheblicher Erhöhung der Hafenkosten sowie Währungsschwankungen behält sich Adelaar das Recht vor, den Preis bis 61 Tage vor Abfahrt zu erhöhen.
Adelaar is not responsible for any compensation for any damage that results from illness, personal injuries or death which may be sustained while on any portion of the trip, whether this is due to the ownership, maintenance, use, operation or control of any vehicle (aircraft, automobile, bicycle, boat, or any other conveyance used in carrying out these trips).
Adelaar assumes no liability for any damage whatsoever, caused by failure or delay, irregularities, acts or omissions that have been provided by owners, operators or public carriers, even if the service was for and on behalf of Adelaar.
Adelaar shall not be held responsible for any injury to person (whether or not resulting in death) arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage.
In the case of a medical problem or injury occurring during the trip, either on board or on shore, which results in costs for medical care, evacuation or repatriation, the responsibility for payment of these costs belongs solely to the passenger.
Upon boarding all divers are required to show proof of dive certification, medical diving insurance such as DAN or equivalent and recent medical statement assuring that they are fit for diving for ongoing medical conditions (< 1 year).
All divers must complete a liability release waiver prior to diving.
Upon payment of the deposit as a diver, the client certifies that he/she does not have a mental or physical disability that would make him/her unable to safely take part in the dive program during the trip.
Upon payment of the deposit, the client also certifies that he/she has the diving experience to take part in the dive program and agrees to follow the instructions of the dive guide/instructor during the trip.